If your travel is delayed or cancelled, we’ll notify you via email and text. Alternatives may be offered, but in some cases, no options are available. Consider travel insurance for protection.
Author: SmartEnPlus Travel Center
Where can I find the check-in address?
The port address and Google Maps link are in your confirmation email and our Station Information section. Select your station on the website for detailed directions and helpful tips.
How early should I arrive at the port or counter?
Arrive at least 30 minutes early for domestic ferries and 1 hour for international travel. Extra time is recommended if traveling with pets or requiring special assistance. Always check your booking details.
Do I need a passport when traveling by ferry in Thailand or to neighboring countries?
ID or passport may be required for ferry travel in Thailand or internationally for security, ticket verification, and emergencies. Check operator requirements and carry identification for a smoother experience.
What happens if I’m a no-show for my scheduled trip?
A no-show for your scheduled trip is non-refundable, so arrive 30 minutes early. Contact us immediately if you can’t make it – we’ll help find alternatives.
How can I register as a SmartEnplus member?
To use SmartEnplus, create a free account by clicking “Sign Up/Login” on our website. After registration, check your email for login details to start booking.
Why should I become a SmartEnplus member?
SmartEnplus membership is free and gives you instant access to track trips, print tickets and receipts, save personal details, and receive updates on promotions and events.
What should I do if I accidentally make a double booking or payment?
If you make a double booking or payment, contact us immediately via chat or email. We’ll fix the error and process your refund as quickly as possible.
When will I receive my refund?
Once approved, your refund will be processed through our payment gateway (2-3 business days) and your bank (14-21 business days). International refunds may be converted to local currency.
Review :The Private trip Chiang Mai -Chiang Rai on 22 NOV 24
Review a private one day trip by van from Chiang Mai to Chiang rai on 22 Nov 24 Chiang Rai, a charming city in Northern Thailand, is famous for its cultural landmarks, breathtaking temples, and serene landscapes. A one-day trip from Chiang Mai to Chiang Rai is a perfect way to experience its highlights ✅ Pick… Continue reading Review :The Private trip Chiang Mai -Chiang Rai on 22 NOV 24